1265 Elden Street Suite #204
Herndon, VA 20170
Toll Free: 1-866-956-5808 Maintenance: 1-866-430-9165
Fax: 703-707-0265 Office Hours: M-F: 9-6, Sat: 10-5, Sun: 11-5
Van Metre Companies knows
that the process of apartment living can be not just exciting but sometimes a
bit overwhelming. At Van Metre, we want everything to go right, the first time.
All of us are committed to making that happen. When someone asks you how it was
leasing from Van Metre, we want you to feel that we earned your highest score.
If that is ever not the case, we want to hear from
after you move-in to your new home we will be sending you an E1 Survey asking
you to briefly inform us of your move-in process and community satisfaction. The
purpose of this survey is to ensure you are satisfied with your Van Metre
Community and Management. We will also send you another survey roughly 150 days
prior to the expiration of your lease to follow-up and make sure we are still
exceeding your expectations.
We are asking for your participation in
these brief surveys; both the new move-in and mid lease satisfaction surveys
which will help us understand where we’re strong and where we can improve.
E1Surveys supports the department of the Inspector General (IG) at the Van Metre
Companies. E1Surveys are designed to provide independent and/or confidential
assessments of apartment resident satisfaction for Van Metre’s multi-family
residences. If you have any questions, or need additional information or
clarification, please feel free to the IG department at any time via e-mail at